Privacy Policy

Effective Date: November 3, 2026

Store Name: Naviox

At Naviox, we respect your privacy and are committed to protecting the personal information you share with us when shopping for chairs and stools at our store. This Privacy Policy explains how we collect, use, protect, and handle your personal information in compliance with applicable United States privacy laws.

1. Information We Collect

When you visit Naviox or place an order for chairs and stools, we collect only the essential information required to fulfill your order and provide customer support:

  • Contact & Delivery Information: Your full name, shipping address, billing address, email address, and phone number.
  • Order Transaction Details: Records of the chairs and stools you have ordered, order dates, order totals, and delivery status.
  • Payment & Refund Information: Because we operate exclusively via Cash on Delivery (COD), we never collect, request, or store credit card or debit card numbers, CVV codes, or card expiration dates. If you request a refund for a returned order, our support team will securely request your Bank Account Details (such as account holder name, bank name, routing number, and account number) solely to process your refund via direct bank transfer so that your personal and financial card details remain completely safe.
  • Device & Technical Data: Basic browsing information such as IP address, browser type, operating system, and pages visited on our website through standard cookies to ensure site security and smooth functionality.

2. How We Use Your Information

We use the information we collect strictly for legitimate business operations:

  • Processing, shipping, and delivering your Cash on Delivery (COD) orders of chairs and stools across the United States.
  • Communicating order confirmations, shipping tracking updates, and delivery notifications.
  • Providing customer support and responding to your inquiries during our business hours (Monday – Friday, 9:00 AM – 9:00 PM).
  • Issuing refunds via direct bank transfer and emailing prepaid return shipping labels when a return is requested.
  • Preventing fraudulent orders and maintaining the security of our website.

3. Why We Do Not Collect Credit or Debit Card Details

Your financial security is our priority. Naviox uses Cash on Delivery (COD) as our sole payment method so that you never have to enter sensitive credit card or debit card details online. In the event of an approved return and refund, we only collect bank account details directly through our verified customer support channel (support@naviox.shop) to transfer your refund safely to your bank account. This bank information is used solely to complete your refund transaction and is never used for any unauthorized purpose.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share necessary delivery and transaction details only with trusted service providers essential to fulfilling your order:

  • Shipping & Courier Partners: To deliver your package to your physical address and generate free prepaid return shipping labels.
  • Banking Institutions: To process direct bank transfer refunds when applicable.
  • Legal & Regulatory Authorities: Only when required by law, subpoena, or legal process in the United States.

5. Cookies and Tracking Technologies

Our website uses essential cookies to keep items in your shopping cart, remember your preferences, and analyze site performance. You can control or disable cookies at any time through your web browser settings, though disabling essential cookies may affect checkout functionality.

6. Data Security and Retention

We implement industry-standard technical, administrative, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure. We retain your order records only for as long as necessary to fulfill your purchase, handle returns within our 14-day return window, and comply with US tax and accounting regulations.

7. Your Privacy Rights (U.S. Residents)

Depending on your state of residence in the United States, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal details.
  • Request deletion of your personal data, subject to legal record-keeping requirements.
  • Opt out of any promotional communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Store Name: Naviox
  • Business Address: 6473 Zephyr St, Arvada, Colorado 80004, USA
  • Business Email: support@naviox.shop
  • Business Time: Monday – Friday, 9:00 AM – 9:00 PM
  • Business Phone: +1 (509) 499-3399