This Privacy Policy explains how Naviox (“we,” “us,” or “our”) collects, uses, and protects information when you visit or make a purchase from https://naviox.shop (the “Site”).
1. Information We Collect
When you browse or place an order on the Site, we may collect the following types of information:
- Contact information, such as your name, email address, phone number, and shipping/billing address.
- Order information, such as the products you purchase and your order history.
- Payment information, which is collected and processed directly by our payment processor, Stripe. We do not store your full card number on our servers.
- Technical information, such as your IP address, browser type, and general usage data collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery.
- Communicate with you about your order, including confirmations and shipping updates.
- Respond to customer service requests and questions.
- Improve our Site, products, and customer experience.
- Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Stripe, to securely process your payment.
- Shipping carriers (USPS, UPS, and FedEx), to deliver your order.
- Service providers who help us operate the Site, subject to confidentiality obligations.
- Authorities, where required to comply with the law.
4. Cookies
The Site may use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.
5. Data Security
We take reasonable measures to protect the information we collect. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You may contact us at any time at support@naviox.shop to ask questions about your information, request corrections, or ask us to delete information we hold about you, subject to any recordkeeping we are required to retain by law.
7. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect information from children.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at support@naviox.shop or by mail at 752 Park Ave NW, Norton, VA 24273, USA. Our support team is available Monday – Friday, 9:00 AM – 9:00 PM.