Refund and Returns Policy

Effective Date: November 3, 2026

Store Name: Naviox

At Naviox, we want you to be completely satisfied with your purchase of chairs and stools. If you need to return an item—whether due to a defect or simply because you changed your mind—we offer a straightforward, transparent return and refund process across the United States.

1. Quick Summary of Return & Refund Terms

Policy FeatureDetails
Return Window14 Days from the date of delivery
Refund Processing Time2 Business Days after inspection of the returned item
Restocking Fee$0.00 (Free — No restocking fee)
Return Shipping MethodBy Mail via Free Prepaid Return Label provided by Naviox
Defective or Damaged ItemsFree Prepaid Return Label ($0.00 cost to customer)
Customer Remorse (Change of Mind)Free Prepaid Return Label ($0.00 cost to customer)
Refund Payment MethodDirect Bank Transfer to Customer’s Bank Account

2. 14-Day Return Window

You have 14 calendar days from the date your chair or stool is delivered to request a return or exchange. To be eligible for a return:

  • The item must be unused and in the same condition in which you received it, with all original tags, parts, and packaging intact.
  • You must provide your order number or proof of purchase when contacting our support team.

3. Free Prepaid Return Label (Both Defective & Customer Remorse)

We make returns completely free for all customers in the United States:

  • Defective, Damaged, or Incorrect Items: If your chair or stool arrives defective, damaged during transit, or is not the item you ordered, Naviox will provide a Free Prepaid Return Shipping Label at $0.00 cost to you.
  • Customer Remorse (Change of Mind): Even if you simply change your mind, ordered by mistake, or no longer want the item, Naviox still provides a Free Prepaid Return Shipping Label at $0.00 cost to you.
  • How to Get Your Label: Once your return request is approved by our support team at support@naviox.shop, we will email you a downloadable Free Prepaid Return Label. Simply print the label, attach it to the return package, and drop it off at the designated carrier location.

4. $0.00 Restocking Fee

We charge $0.00 restocking fees on all returns. You will receive 100% of the amount you paid for the returned order.

5. Step-by-Step Return Process

  1. Contact Customer Support: Within 14 days of receiving your order, email us at support@naviox.shop or call us at +1 (509) 499-3399 during our business hours (Monday – Friday, 9:00 AM – 9:00 PM) with your order number and the reason for return.
  2. Receive Your Free Prepaid Return Label: Our team will review your request and send a Free Prepaid Return Label to your email address along with return packing instructions.
  3. Ship the Package Back: Pack the chair or stool securely in its original packaging, attach the prepaid return label, and hand it over to the shipping carrier.
  4. Return Address: All authorized returns are shipped back to our US facility at:Naviox6473 Zephyr St, Arvada, Colorado 80004, USA

6. Refund Processing Time & Bank Account Refund Method

  • 2-Day Refund Processing: Once your returned package arrives at our facility and is inspected, we will notify you via email and process your refund within 2 business days (Monday – Friday).
  • Why We Refund via Bank Account Transfer: Because Naviox operates exclusively on Cash on Delivery (COD) and does not collect credit card or debit card details in order to keep your personal and card information safe, refunds are issued directly to your Bank Account.
  • How to Receive Your Refund: When you initiate a return, our support team will securely request your bank transfer details (Account Holder Name, Bank Name, Routing Number, and Account Number) so that your full refund can be deposited safely into your bank account within 2 business days of return inspection.

7. Exchanges

If you wish to exchange your chair or stool for another item, please contact us at support@naviox.shop within 14 days of delivery. We will provide a Free Prepaid Return Label for the original item and ship out your replacement once the return is received, or process a full refund to your bank account so you can place a new Cash on Delivery order.

8. Contact Information

For any return, exchange, or refund assistance, please contact us:

  • Store Name: Naviox
  • Business Address: 6473 Zephyr St, Arvada, Colorado 80004, USA
  • Business Email: support@naviox.shop
  • Business Time: Monday – Friday, 9:00 AM – 9:00 PM
  • Business Phone: +1 (509) 499-3399